Leadership Series – Dealing with Conflict and Difficult People

• Managing emotional volatility in the workplace
• Strategies for handling big emotions: Anger, Rage, Frustration, Jealousy/Envy, Grief, Sadness, Fear
• Cultivating calm, controlling anger, recognizing and diffusing temper triggers
• A brief introduction to Emotional Intelligence
• “War Stories” (Case study examples)
• Defining conflict and the myth of the Win-Win situation
• The difference between compromise, cooperation, and collaboration
• A collaborative model of conflict resolution 
• Shifting to attack the problem instead of attacking each other
• Examples and group brainstorming

November 9 & 10, 2021 ~ 8AM – 10:30AM

Investment: ABC Member: $299.00 // Not-Yet-A-Member: $499.00

Purchase the full series: ABC Member: $1,999.00 // Not-Yet-A-Member: $3,999.00

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Note: ABC Member discounts will automatically be applied at checkout. Attendees MUST register with ABC Member company information to redeem this discount.

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